The Navorique Promise

At Navorique, we believe a dependable everyday shopping experience starts with responsive service and careful handling of every order.
For that reason, each purchase is managed thoughtfully from the moment your order is confirmed until it reaches its final destination.

To help limit unnecessary waste while keeping our pricing accessible, many items within our curated collection are fulfilled through our international shipping network, which is experienced in handling quality everyday merchandise. This model allows us to offer practical, carefully chosen products while maintaining an efficient fulfillment process.

1. Order Processing & Shipping Fee

Each order is reviewed before dispatch to help confirm that it meets our fulfillment and quality standards.

Processing Time:
1–3 business days

Shipping Fee:
$5.99 flat rate (worldwide)

Please Note:
During higher-volume periods, such as holidays or major promotional campaigns, order processing may take up to 5 business days.

2. Estimated Delivery Times

Since some products may ship from international partner facilities, estimated delivery periods can vary slightly depending on the destination.

Region Estimated Delivery Time
United States	8–15 Business Days
Canada / UK / Australia	11–16 Business Days
Rest of World	13–18 Business Days

Thank you for your patience — carefully selected quality merchandise may occasionally require a little extra time to arrive.

3. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email that includes your tracking number.

Tracking Updates:
Please allow approximately 1–3 business days for tracking information to become active after the shipping label has been created. If tracking does not update immediately, this does not necessarily mean your shipment is delayed — the package may already be moving within the carrier’s delivery network.

4. Customs, Duties & Taxes

International shipments are sent on a DDU (Delivered Duty Unpaid) basis.

This means:

• Customers are responsible for any customs duties, import taxes, or additional charges applied by local authorities.

• Navorique is not responsible for delays caused by customs clearance processes.

• Customs charges are uncommon for many general merchandise products but may vary depending on the destination country.

5. Order Changes & Cancellations

We begin preparing orders soon after purchase so they can move toward shipment as efficiently as possible.

If you need to change your shipping address or request cancellation of an order, please contact us at:

support@navorique.com

within 12 hours of placing your order.

Once an order has entered the processing stage, we may no longer be able to modify the order or cancel the shipment.

6. Lost or Damaged Packages

Providing customers with a satisfactory shopping experience remains an important priority for us.

Damaged Items

If your package is delivered with a damaged product:

• Please email us clear photographs within 72 hours after delivery.

• We will arrange a complimentary replacement as soon as reasonably possible.

Lost or Stolen Packages

Navorique is not responsible for packages reported as lost or stolen after the shipping carrier’s tracking system shows the package as “Delivered.”

If tracking confirms that delivery has been completed but you cannot locate your package, please:

• Check with other members of your household or nearby neighbors.

• Contact the shipping carrier as soon as possible and file a claim.

We are happy to provide any available tracking information that may help support your claim, but we cannot issue refunds for orders that the carrier has confirmed were successfully delivered to the shipping address provided when the order was placed.

If you have any questions about shipping, please feel free to contact us at:

support@navorique.com