Return & Refund Policy

At Navorique, customer satisfaction is an important part of how we care for every shopper. If your order arrives differently than expected or you are not completely satisfied with your purchase, our customer support team is available to help.

1. Return Eligibility & Timeframe

We offer a 30-day return window, which means you may request a return within 30 days from the date your order is delivered.

To be eligible for a return:

  • The product must be unused and remain in the same condition as when it was received

  • The item must include its original packaging, tags, and all accessories that came with it

  • Valid proof of purchase, such as your receipt or order confirmation, must be provided

2. How to Start a Return

To begin a return request, please contact us at:
support@navorique.com

If your return request is approved:

  • We will provide you with a return shipping label

  • We will send instructions explaining where and how to send your return package

Important:
Returns submitted without receiving prior authorization from us will not be accepted.

3. Damages, Defects & Incorrect Items

Please inspect your package and the items inside carefully once your order has been delivered.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at
support@navorique.com so our team can assess the issue and work toward a suitable resolution as quickly as possible.

4. Exceptions / Non-Returnable Items

The following product categories are not eligible for return:

  • Perishable goods (if applicable)

  • Customized or personalized products

  • Personal care or hygiene-related items

  • Original shipping fees paid at checkout

We also cannot accept returns for:

  • Sale or clearance products

  • Gift cards

If you are unsure whether a specific item qualifies for a return, please contact us before submitting your request.

5. Exchanges

We do not provide direct product-for-product exchanges.

The fastest way to receive a different item is to:

  1. Return the original item once your return request has been approved

  2. Place a new and separate order for the product you would prefer

This process helps reduce unnecessary fulfillment and shipping delays.

6. European Union – 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your purchase within 14 days without being required to provide a reason.

Items returned under this right must:

  • Be unused and remain in their original condition

  • Include all original packaging and tags

  • Be accompanied by valid proof of purchase

7. Refunds

Once your returned product has been received and inspected by our team:

  • We will inform you whether your refund request has been approved or rejected

  • If approved, the refund will be issued to your original payment method within 10 business days

Please note:

  • Banks and card issuers may require additional time before a refund appears in your account

  • If more than 15 business days have passed since your refund was approved and the funds have not been received, please contact us at support@navorique.com

8. Refused Shipments & Dispute Resolution

If you wish to cancel an order or request a refund, please contact us as soon as possible at
support@navorique.com.

We recommend contacting our customer service team before initiating a chargeback with your bank, as opening a payment dispute may considerably increase the time required to resolve the issue. Whenever possible, we aim to handle legitimate order and payment concerns directly, fairly, and efficiently.

9. Late or Missing Refunds

If an approved refund has not yet appeared in your account:

  1. Check your bank account again

  2. Contact your credit card provider, as refund processing times can vary

  3. Contact your bank to verify whether the refund is still pending

If you have completed each of these steps and the refund has still not been received, please contact us at support@navorique.com

10. Return Address

You must obtain a return shipping label from us before returning any product.

Hong Kong Lightsnow Limited
UNIT D3, 11/F, LUK HOP INDUSTRIAL BUILDING, NO. 8 LUK HOP STREET, SAN PO KONG, KOWLOON, HONG KONG