FAQ
Frequently Asked Questions (FAQ)
Welcome to the Navorique FAQ page! Here you’ll find answers to many common questions customers may have while shopping with us. If you do not see the information you need, please contact our support team at support@navorique.com and include your Order Number and Order Email so we can assist you more efficiently.
Ordering & Payments
Q: How do I apply a discount code?
You can enter your discount code during checkout by following these steps:
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Add the products you want to purchase to your shopping cart.
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Select PAY WITH DEBIT/CREDIT CARD to proceed to checkout. (This applies whether you use PayPal or a credit/debit card for payment.)
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On mobile, tap Show order summary and enter your discount code. On desktop, enter the code in the discount field shown on the right side of the checkout page.
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Complete your purchase using your preferred payment method.
Q: What payment methods do you accept?
We provide several secure and convenient payment options:
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PayPal, including guest checkout
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Major credit/debit cards: Visa, MasterCard, American Express, Diners Club
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Apple Pay & Google Pay
Q: How much does shipping cost?
Standard worldwide shipping is generally USD $5.99. The final shipping fee may vary depending on your delivery destination and any current promotional offers. The exact shipping charge will be displayed at checkout before you submit your order.
Shipping & Delivery
Q: Do you offer international shipping?
Yes. We ship to most countries and regions worldwide. Depending on the products ordered, available inventory, and your delivery destination, items may be dispatched from one of our available fulfillment facilities.
Q: How long does delivery take?
Orders are generally expected to arrive within approximately 10–20 business days after processing has been completed and the shipment has been dispatched.
Q: How do I track my order?
Once your order has been shipped, we will usually send you a shipping confirmation email containing your tracking number. You can use the tracking information provided in that email to follow your package while it is in transit.
Q: Why is my tracking number not updating?
Tracking information can take approximately 24–48 hours after shipment confirmation to become active or begin displaying updates. In certain cases, tracking may remain unchanged for several days while the package is moving between carrier facilities.
Q: Why did I only receive part of my order?
If your order contains multiple products, some items may occasionally be shipped separately from different fulfillment facilities. When this happens, each shipment may have its own tracking number, and the relevant tracking details will be sent to your email address.
Order Modifications & Cancellations
Q: Can I change my shipping address, name, or phone number?
These requests are time-sensitive. Please contact us as soon as possible at support@navorique.com and use the subject line “Urgent: Address Change”.
Please provide:
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Your Order Number
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Order Email
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Correct shipping information
We will make reasonable efforts to update your information provided the order has not already entered processing or fulfillment. Once an order has been shipped, changes generally cannot be made. In some cases, you may also need to contact the shipping carrier directly.
Q: Can I change the items in my order?
If you need to update a product size, color, quantity, or another order detail, please contact us promptly at support@navorique.com using the subject line “Urgent: Order Change.”
Please include:
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Your Order Number
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Order Email
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Details of the requested changes
Changes can only be completed before the fulfillment process begins.
Q: Can I cancel an order?
If your order has not yet entered fulfillment or shipping, please contact us as soon as possible to request a cancellation.
We cannot guarantee cancellation once order processing has started. Orders already in transit generally cannot be cancelled and may instead need to be returned after delivery in accordance with our Return & Refund Policy.
Post-Delivery Issues
Q: My order arrived damaged. What should I do?
We’re sorry your order arrived in this condition. Please contact support@navorique.com and provide the following:
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Your Order Number
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Order Email
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Clear photos or video showing the damaged product
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A photo of the shipping package
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A photo of the shipping label
Please keep the product and all original packaging until our customer support team has completed its review.
Q: My product has a quality issue or defect.
Product quality is important to us. Please email support@navorique.com and include your Order Number, Order Email, and clear photos or video showing the issue.
Our customer support team will review the information provided and determine the appropriate resolution.
Q: I received the wrong item or some items are missing.
We apologize for the inconvenience. Please contact support@navorique.com and provide:
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Your Order Number
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Order Email
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A photo or video of the products you received
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A photo of the shipping package and label
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A description of the incorrect or missing product
We will review the information provided and work to resolve the issue as quickly as reasonably possible.
Account & Communication
Q: I did not receive an order confirmation email.
Please first check your spam or junk mail folder.
If you still cannot find your confirmation email, contact support@navorique.com using the same email address used when placing your order. Please include your name and any available order information so our team can help locate your purchase.
Q: I still haven’t received my tracking number.
Tracking details are generally sent after your order has finished processing and has been shipped.
Please check your spam or junk folder first. If tracking information is still unavailable after your order has been processed, contact us at support@navorique.com and our team will assist you.